Operational Excellence by Design   - A cross-disciplinary approach in the pursuit of perfection.  XONITEK eNewsletter September 2009 ANNOUNCEMENTS & EVENTS XONITEK Sponsors Symposium Business Survival in the New Economy September 24th - Scranton, Pennsylvannia   Many midsized global companies are looking to streamline operations, reduce business and IT costs and grow customer lifetime value.  To achieve these goals companies must transform themselves to create a new type of workplace that has transparency and visibility, improved customer intimacy and greater employee productivity.   Click here to register...   XONITEK's Paris to Deliver Keynote Address at Industrial Congress    October 8th thru 10th - Monterrey, Mexico   Joseph F. Paris, Jr. , President of XONITEK Corporation, will serve as a keynote speaker at the 16th Annual Industrial Congress (Congreso Industrial XVI) at the Technologico de Monterrey (ITESM) in Monterrey, Mexico.  Mr. Paris' keynote - entitled "Accelerating into an Uncharted Future" - will speak to a renewed emphasis on innovation to overcome the status quo towards a better future.   Click here for full event details...   XONITEK to Sponsor WCBF Six-Sigma Solutions Conference in Florida   October 13 thru 16th: Walt Disney World Swan and Dolphin, Orlando, Florida.   4th Annual Global Lean, Six-Sigma, and Business Improvement Summit & Industry Awards Conference The conference presents an unrivalled speaker panel headlined by top business authors Al Switzler and Norman Bodek, complimented by an outstanding speaker panel of industry leaders, CEOs and first-class Deployment practitioners addressing Lean, Six Sigma and process excellence for innovation and outstanding performance including Steven Bonacorsi of XONITEK.   Click here to register...    About the WCBF...   OPERATIONAL EXCELLENCE Why Things Work - The Merlin Navigator  By Charles E. Smith, Ph.D. The world is littered with examples where once promising opportunities became a source of ongoing disappointment and loss.  What once seemed like a bold step forward only yields pain, embarrassment, waste, lost profit, employee rebellion - as well as investor disappointment and rage.   Sound Familiar? Click here to read full article...    From "Metric" to "Magnificent"  By Vivian Hairston Blade A great many companies measure and report the purported satisfaction or loyalty of their customers.  However, the 'metric' is just the introduction to the many stories your customers have to tell.    The real power is inside these stories and what you do with them in order to go from customers being merely 'satisfied' to being 'active promoters' of your brand. Click here to read full article... President's Corner Gastronomically Around the World in 80 Days I have traveled quite extensively over the past several months - both domestically and internationally.  And this has given me the opportunity to experience a wide variety of peoples, their cultures - and especially thier foods.   But what really caught my attention at many of these exceptional restaurants was the outstanding customer service - and I found myself enjoying the entire experience as much as the food itself.   So in life - instead of "stopping to smell the roses", I would encourage you to "stop and smell the haggis"   Read on for my favourite dining experiences...     Paris' Biography Paris' LinkedIn Profile Economist Headlines   The Promised Bland   Rearranging the Towers of Gold   The Experience Curve   On the Web at Warp Speed Professional Organizations Contact the Editor You are getting this email because you either subscribed or are a member of one of the internet communities managed by XONITEK.    If you have any questions or comments related to this publication, please contact Trinity DeMars DeMarsTK@xonitek.com

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